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Frequently Asked Questions
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Discount for Contractors, Remodelers, and Designers 
 

To gain access to the Appliances Online US discount, you must first contact us at
customersupport@appliancesonlineus.com
There is a minimum order of 3 major appliances. These appliances must have a combined total of $2000 minimum. The Contractor Discount is a 3% discount on your total purchase.

 *When contacting US:
YOU MUST PROVIDE YOUR CONTRACTORS OR BUILDERS LICENSE # AND YOUR FEIN #.

YOU MUST FIRST BE APPROVED BY OUR OFFICE AND NOTIFIED BY OUR OFFICE BEFORE YOU ARE ELIGIBLE FOR THE DISCOUNT. (Creating an account does not automatically give you the discount. You must provide the proper information and you must be approved.)

Once approved, you will be notified by e-mail of your approval.

If you have questions, feel free to contact us. We will be happy to help.

 

 

Delivery and Sales Tax

 


We attempt to complete delivery within seven to ten working days on all
orders.  However, Whirlpool processing procedures, factory backorders and/or delivery service delays may affect this timetable.  Drop shipped to the address specified. Left in original factory container.
Appliances Online US is only able to ship within the continental United States. We are
unable to ship to Alaska or Hawaii.
No sales tax, except in Florida.

 

Back Orders

 We will make every attempt to notify you (within 24 hours) of any items that may be delayed due to backorder status through Whirlpool.  We apologize for any inconvenience that this may cause.  

Return Policy

 We attempt to complete delivery within seven to ten working days on all orders. Each appliance is shipped from a factory warehouse in the United States. All orders may be cancelled within two days, if product has not been shipped. If product has been shipped, a 20% restocking fee will be applied. After delivery, any item is returnable for seven days. Buyer is then responsible for Return Shipping Costs as well as 20% Restocking Fee. Any returned item must be in original, unopened packaging. Opened packaging or installed items are not returnable. Any refund will be made after receipt of product in
new and unopened condition. All damaged items will be exchanged or repaired by factory-authorized service. Warranty repairs are the responsibility of the manufacturer. All requests for refunds must be in writing through Appliances Online US Web site within seven days of delivery date, and will require a confirmation number from Appliances Online US before return. There will be no returns after thirty days.
 
Appliances Online US
 At Appliances Online US, we will only sell a brand new appliance. We do not sell  rehabbed items or used items. Every Maytag, Whirlpool, KitchenAid, and Amana appliance that we offer is backed by the manufacturer's warranty.   
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